Join the team.

Lead iOS Engineer

We're looking for an iOS developer with a great sense of UX, that can both build the best iOS app out there and also help give valuable feedback on building some industry-leading world class UX.

Things like good coding style, a continuous build, tests are part of the process early on. We're very passionate about great engineering and about striking the right balance between speed, maintainability and scalability.

Our current stack is Go, PostgreSQL, AngularJS and iOS and we picked them thoughtfully because they are the right tools that will help us move fast and build high quality products.

    Responsibilities:

  • Take ownership over building the best iOS app out there.
  • Build cutting edge iOS infrastructure to deliver experiments to users, allow us to evaluate designs and features on the fly.
  • Be quick in iterating over UX interactions and designs.
  • Be obsessive about details, speed and app usability.
  • Ship great code and take responsibility when things break.

    Requirements:

  • A degree in engineering, CS, Physics, Math - and a strong track record of interesting projects.
  • Experience building successful iOS apps.
  • Experience writing software for a startup or large tech company. Experience on products that served millions of users is a plus.

Job Location: New York City

Apply!

Senior Software Engineer

We're looking for developers who love to get stuff done, but also understand code quality, large scale, and the tradeoffs that come with each choice they make.

Things like good coding style, a continuous build, tests are part of the process early on. We're very passionate about great engineering and about striking the right balance between speed, maintainability and scalability.

Our current stack is Go, PostgreSQL, AngularJS and iOS and we picked them thoughtfully because they are the right tools that will help us move fast and build high quality products.

    Responsibilities:

  • Take ownership over vertical parts of our products, spanning from the consumer all the way to the backend.
  • Evaluate various APIs, tools, frameworks, and make informed educated decisions about using them or developing something in house.
  • Ship great code and take responsibility when things break.

    Requirements:

  • A degree in engineering, CS, Physics, Math - and a strong track record of interesting projects.
  • Feel comfortable switching languages and learning new ones. Go is a young language and we don't expect you to be proficient in it, but you will have to pick it up.
  • Experience writing software for a startup or large tech company. Experience on products that served millions of users is a plus.
  • Ability to go from ObjectiveC to sysadmin at a moment's notice - all to get a project shipped.

Job Location: New York City

Apply!

Interactive Designer

We are looking for a kick-ass mid-level designer to join our team. This designer should be able to work collaboratively within a tightly-knit team to solve problems and create beautiful, usable designs. We're not looking for someone who knows it all or has done it all before but someone with a solid design background who's hungry to tackle new challenges and grow their skillset.

    You:

  • a decent amount of design experience, preferably in interactive/digital circles
  • a desire to experiment and innovate within a team setting
  • the ability to work collaboratively across disciplines (strategy, interaction design, dev)
  • confidence to speak your mind
  • humble but confident in your abilities
  • good verbal communication and reasoning skills (the ability to talk through your designs)
  • a hunger to learn and grow

    Skills:

  • Photoshop, Illustrator, After Effects
  • Illustration, Animation, Layout, Typography, Motion Graphics

When applying please include a cover letter, resume and at minimum a link to your personal URL/portfolio.

Job Location: New York City

Apply!

Brand Strategist

Brand Strategists represent JelloLabs by supporting, encouraging and strategizing with our Brand partners, enabling Brands to optimize their efforts and performance on JelloLabs. Brand Strategists provide platform-wide and personalized insights and offer solutions and advice, while providing a seamless and excellent experience for our Brands.

    Key Responsibilities:

  • On-board and coach our Brand partners on work processes, navigating the Brand portal, launch preparation, and new opportunities, to enable seamless integration and a productive partnership
  • Analyze, understand and share best practices, and champion creativity across the platform to increase sales and customer engagement
  • Support brands in creating, curating, scheduling and posting content
  • Support brands in crafting emails and newsletters and maximizing social media
  • Partner with JelloLab's Marketing team to create specific Brand strategies and action plans to optimize targeting, discovery and conversion - as well as unique opportunities to strengthen Brand's performance on the platform
  • Develop customized reports as needed. Review results, assess performance and deliver insights on areas of improvement
  • Work with Brands as the single point of contact who can address any issue with the appropriate JelloLab's department in a timely manner
  • Vigilantly identify any opportunities for enhancing/improving both the Brand and the consumer experience

    Desired Skills and Experience:

  • 3+ years in B-to-B account management, fashion, public relations, marketing, customer operations or a related creative field
  • Amazing relationship skills and a proven ability to network across functions.
  • Deep understanding of social media.
  • Positive and mature working style.
  • Must be proficient in Excel.
  • Strong organizational skills.
  • Work well in a fast-paced team setting - "no job too small"
  • Excellent communication skills, written and verbal.
  • A passion or delivering great service and supporting Brands.
  • Must be creative and have a high level of initiative.
  • Strong interpersonal skills as well as a strong customer focus.
  • Fashion experience, including an understanding of fashion calendars, Brand behaviors and Brand attributes is HUGE plus, but not required.

Job Location: New York City

Apply!

Customer Care Representative

This Customer Care representative position offers an amazing opportunity for experienced, dependable, empathetic, and creative professionals to join our exciting, fast-growing start-up. This person will be our customers' advocates and do whatever it takes to solve problems and delight customers every day.

As a NY-based, early-stage startup, we are on a mission to create the world's best mobile shopping experience. You will be working in a fun, laid-back environment with people who are absolutely passionate about building awesome products. We're a small team, and you'll have a big hand in shaping our products and our culture.

Our customers are at the heart of everything we do, and our customer care team will be the ambassadors of our brand. As we grow, you will be the voice of the customer, helping to define our product and customer service experience and constantly improving how customers interact with us.

You will offer customer support by email and phone, working closely with our brand partners and internal teams. If you get excited about delivering outstanding, memorable experiences, getting creative about solving problems, and delighting customers at every turn, this is the role for you.

    You:

  • Love helping people and going above-and-beyond to make someone's day
  • Are positive, enthusiastic, fun, and optimistic, tackling every challenge with a smile and can-do attitude
  • Are an excellent, creative problem solver and multi-tasker, balancing many projects at once without missing a beat
  • Get excited about change and fast-paced environments. You are flexible and able to go with the flow
  • Are proactive. You don't wait to be told what to do; when you see something that can be better, you have great judgment and can fix it with minimal information and little oversight
  • Are thoughtful and empathetic, able to connect with our customers as an ally and a friend, building relationships with every interaction
  • Learn quickly. Your curiosity and passion mean that you can get up to speed and have an impact from day one

    You will be:

  • Communicating with our customers via email, phone, and social media
  • Interacting with brand partners to help answer customer questions
  • Developing relationships with customers to keep them coming back
  • Delivering best-in-class service with fast response times and clear, helpful communications
  • Working with our Brand Management, operations, and product teams to troubleshoot problems, improve internal processes, and drive the customer experience
  • Reporting all product and service-related trends to management for quick resolution
  • Brainstorming new and exciting ways to delight our customers… and making your ideas a reality!

    Basic requirements:

  • Exceptional oral and written communication skills with ability to convey information clearly and effectively
  • Accurate data entry and typing skills
  • Outstanding work ethic

    Preferred requirements:

  • Four-year college degree
  • Computer savvy
  • Prior experience using Zendesk customer service platform
  • Minimum 1 year providing exceptional customer service, preferably at a eCommerce, retail, or mobile business

Job Location: New York City

To apply: Please submit your resume and, in a separate document, please complete the following short assignment:

Imagine you're already a member of the JelloLabs service team, and take a crack at these questions. You can use information found on the web, and feel free to get creative - we'd love to see your personality shine through!

  • Tell us about a company that you think gives extraordinary customer service and why it's so amazing.
  • I want to buy a pair of women's sneakers on Nike.com, but am not sure what size I am. How can I figure this out? And what happens if the shoes don't fit me?